New Customer
Existing Customer
phone icon white phone icon black  Contact Us
Close
How can we help?
Search
    Back

    Online Sales Terms

    Last updated: June 2025

    Cristal Air International Limited, trading as “HRV” (“HRV” or “we”) is pleased to provide you (“you”) with the option to buy goods from us online.

    We sell consumable goods (for example, filters) and individual, spare parts (for example ducting) for our HRV products on our website. Any goods that are ordered and purchased from our website are subject to these online sales terms (the “Online Sales Terms”), along with our Website Terms of Use and our Returns and Refunds Policy. If there is any inconsistency between those sets of terms and conditions then the order of precedence shall be (i) Online Sales Terms, (ii) Website Terms of Use, and (iii) Returns and Refunds Policy.

    By using our website to place an order you agree to all of the applicable terms and conditions.

    If you shop with us through our in-person sales team then our Terms and Conditions of Sale, and not these Online Sales Terms, apply.

    Goods

    We make every effort to ensure that product images and information on our website are as accurate as possible. However, some actual goods may differ to a small extent in their function and / or visual appearance (for example, in colour) compared to what is indicated on our website and information provided (including pricing) may occasionally not be correct.

    We also make reasonable efforts to ensure that our website reflects actual stock availability. However, you acknowledge that stock availability is subject to change. We will notify you by email if we are unable to supply any goods that you have ordered.

    Orders and Contracts

    We only sell consumables and individual, spare parts for our products on the Site. If you would like to buy and have installed an HRV system (for example, a ventilation system) then please get in touch with our in-person sales team.

    You do not need to create an account to be able to place an order with us. All orders will be placed and processed without needing an account.

    Our website and the information on it (including pricing information) is an invitation to treat (and so is not legally binding). Any order that you place is a legally binding offer from you to purchase goods from us. We are bound to supply you with goods only once we have:

    1. Processed your payment in full (refer below for the terms that apply to your payment); and
    2. Sent you an order confirmation by email.

    HRV reserves its right to accept or reject your order in full or in part for any reason, including product availability, your order being incomplete or there being errors in the price, description or product information shown on our website. We will inform you by email if we reject any part of your order.

    Pricing and Payment

    All prices listed on our website are in New Zealand dollars and include GST, but do not include delivery, handling or other charges. These additional charges will be calculated and displayed at the checkout before you complete your order.

    Prices are subject to change without notice and may be changed at any time before you have paid in full.

    You must pay for all orders placed on our website at the time that you place the order. We accept all of the payment methods listed at the checkout on our website.

    Any discounts or promotions are valid for a limited time only, are subject to availability and are subject to their own terms and conditions.

    Your payment information will be processed by us (or our third-party agents). Your payment information is secured using encryption and other security measures. We do not store your payment details on our servers.

    Title and Risk

    Title passes from us to you when (i) you have paid for the goods in full, and (ii) the goods have been delivered to your nominated delivery address.

    Risk passes from us to you when the goods have been delivered to your nominated delivery address.

    Delivery

    Delivery charges vary based on the destination and the size and weight of the item. These charges will be calculated and displayed at the checkout before you complete your order.

    Estimated delivery times will be provided at checkout based on your location. (Though not a guarantee of the time required for processing and dispatch) orders are typically processed and dispatched within 2-3 business days. You will receive a dispatch confirmation email with tracking information once your order has been dispatched.

    Returns and Refunds

    The return of, and refunds for, goods purchased from our website is subject to the terms of our Returns and Refunds Policy.

    Warranties and Liability

    The Consumer Guarantees Act 1993 (the “CGA”) and the Fair Trading Act 1986 (the “FTA”) apply to all of the goods that we sell. If anything in these Online Sales Terms would limit a liability that cannot be excluded under those statutes then these Online Sales Terms are deemed to be modified to the extent necessary to give effect to the relevant statutory guarantees.

    However, if you are purchasing goods for the purposes of a business, then:

    • to the extent permitted by law you agree that the statutory guarantees in the CGA do not apply to your order; and
    • you agree that you have not relied upon any representations, warranties or information that is not set out in your order.

    In addition to any statutory guarantees that may apply to you, our website lists the HRV product warranties that apply to (i) the systems, and (ii) some of the individual, spare parts, that we sell.

    The HRV product warranties that apply to the systems that we sell generally require that you regularly change the consumables (such as filters) in, and / or service, your system. This requirement continues to apply if you purchase consumables or individual, spare parts from our website and choose to install them yourself. If a fault occurs and that fault is caused by either (i) a lack of servicing, (ii) a failure to make (or to correctly make) recommended consumables changes, or (iii) by your negligence, then our product warranty will not apply to your system.

    To the greatest extent possible under New Zealand law, neither we nor you are liable for (i) any indirect, special, incidental, or consequential damages, nor (ii) in each case whether direct or indirect, any loss of profits, loss of revenue or production, loss of use, loss of contract or loss of anticipated savings, arising out of your purchase of goods from our website.

    Privacy

    In order to provide goods to you we will collect your personal information (e.g. your name, address, etc) as part of the sales process. All personal information that you provide during a sales process will be collected, held, processed, used and shared in accordance with the HRV Privacy Statement.